Wheelchair Transportation | True to Care Non Emergency Transportation | Phoenix

We’re bringing a new approach to patient transportation. True to Care is a proven, end-to-end solution to the logistics challenge of Non-Emergency Medical Transportation (NEMT). We offer advancing performance for all modes, entire county, and all customer needs – smarter solutions for our customer is an important part of our job.

As an essential part of access to care, transportation can have far-reaching consequences for patient health. Patients without reliable transportation are constantly at risk of missing their appointments and not receiving the care they need. The traditional NEMT model utilizes vehicles fleets that are inflexible, expensive to maintain, and managed using traditional dispatch models. These fleets have a difficult time scaling when demand is high, and leave many providers with a surplus of vehicles on the road when demand is low. Our model allows capacity to be rapidly scaled up and down in minutes to meet demand changes, ensuring that every member gets picked up on time. Our goal is to always have a car there when we promise it.

True to Care always try to optimize the transportation patterns and utilization of your rides to help drive greater efficiencies and better healthcare outcomes, with the best cost for you. Our goal is to always have a van there when we promise it. Our staff strives to provide total transparency and data-driven insights to our customers.

In order to do that we are using technology and automation to better manage non emergency medical transportation benefits for Medicaid and Medicare programs, state and county governments, and Managed Care Organizations (MCOs). To help reduce waste, the most appropriate form of Non-Emergency Medical Transportation is always pre-selected based on eligibility. 

We have highly qualified and NEMT-specialized drivers, which meet strict healthcare standards and participate in ADA education, CPR certification, and HIPAA, Sensitivity, and Medical Needs training. They undergo drug testing and multi-level background checks to ensure safety and the highest level of quality.