With the efforts to reduce community spread of COVID-19, many practitioners are seeking guidance on telepractice. Continuity of care is vital to many patients, and during COVID-19 restrictions American health specialists were encouraged our licensees to become competent in telehealth delivery to continue to serve those in need.

For purposes of Medicaid, telemedicine seeks to improve a patient’s health by permitting two-way, real time interactive online communication between the patient, and the physician at the distant site. The communication means the use of equipment that includes, at a minimum, audio and video equipment, and connectivity to internet. It is considered as a cost-effective alternative to the more traditional face-to-face way of providing medical care (e.g., face-to-face consultations between physician and patient) that states can choose to cover under Medicaid.

Nevertheless, in some cases the face-to-face consultations are necessary. Non-emergency medical transportation (NEMT) benefits have been recognized as a critical component to expand care access for patients with complex health and social needs, and the growing number of the ride-sharing company partnerships with the medical facilities continues to expand NEMT options for eligible beneficiaries. More, given its statutory requirement as a mandatory benefit, states must continue to support NEMT services to enable all disabled and medically complex Medicaid beneficiaries to access healthcare.

True to Care is a NEMT company operating 24/7 in Maricopa County and all over the valley fully licensed and insured, and we transport the patient to his or her appointment to the medical provider and back home when the consultation is finished. Our services are provided with late model vehicles, trained staff and constant dispatch monitoring. Safe and clean mini-vans, specifically designed with modified seating, are utilized for all local wheelchair services at a reasonable cost, and they are fully equipped to accommodate you and your wheelchair. We value our customers, therefore we strive to go the extra mile in providing a comfortable, safe, and timely ride to and from any appointments.