In the last several years the COVID-19 pandemic has transformed healthcare delivery in the United States – since COVID-19 have appeared many people that were higher-risk for contracting the infection also did not have a reliable transportation option to a vaccine location. Older adults, medically frail individuals, and those living in communities hardest hit by the pandemic often overlap with those with limited transportation access.
The Centers for Medicare and Medicaid Services rapidly expanded telehealth services for many patients in response to the COVID-19 public health emergency. Vaccinations are offering restored hope, but, meantime, the telehealth services have been promoted as a way for patients to minimize their risk of infection and to reduce exposures to healthcare teams.
Despite these expansions, many patients and clinics, particularly those that service vulnerable populations, have not benefited from the desired rapid transition to telehealth. Some patients lack the technology (computer, tablet, phone), broad-band internet, or comfort to access these services. Finally, despite the rise of telehealth services, certain patients require continued in-person visits – for check-ups, treatments, vaccine administration, and other reasons for visiting. Individuals with kidney problems that needed dialysis are one such group of patients who need in-person medical care despite the ongoing pandemic. People suffering from cancer are another important groups.
The vast majority of patients on hemodialysis and oncology treatments need to travel to a facility periodically for their scheduled treatment. The pandemic transformed clinical practice for those centers and their patients. Additionally, with changing public transportation schedules and opportunities during the pandemic, these patients potentially face additional challenges.
With over 5 years of experience in adult care and nursing industry, True to Care adapted to the COVID-19 era and continued to serve the community the best we could. We are a Non-Emergency Medical Transportation company operating 24/7 in Maricopa County and all over the valley fully licensed and insured. True to care continues to value our customers, therefore we strive to go the extra mile in providing a comfortable, safe, and timely ride to and from any appointments.
